Terms & Conditions

Last updated: 19 February 2026

1. About these terms

These terms and conditions (“Terms”) govern your use of the website good.dad and any purchase you make from us. Please read them carefully before placing an order.

By placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website or place an order.

We are Good Dad Ltd, a company registered in England and Wales (company number 16730546). Our registered office is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. You can contact us at hello@good.dad.

We are a registered Food Business Operator with Bournemouth, Christchurch and Poole Council (FHRS ID: 1876574). You can verify our registration at ratings.food.gov.uk.

2. Our products

2.1 Product descriptions

We make every effort to ensure that product descriptions, images, ingredient lists and nutritional information on our website are accurate. However, product images are for illustrative purposes and actual packaging may vary.

2.2 Food supplements

Our products are classified as food supplements under the Food Supplements (England) Regulations 2003. They are manufactured in the United Kingdom by a GMP-compliant, ISO 9001-accredited facility. They are not intended to diagnose, treat, cure or prevent any disease. Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.

Do not exceed the recommended daily dosage. Keep out of reach of young children. If you are pregnant, breastfeeding, taking medication or under medical supervision, consult your doctor before use.

Allergen information will be clearly displayed on product packaging and on the relevant product page. As formulations may change, always check the label on the product you receive.

2.3 Availability

All orders are subject to availability. If a product is unavailable after you have placed an order, we will notify you and offer a full refund.

3. Pre-orders

Where a product is available for pre-order, this will be clearly indicated on the product page along with an estimated shipping date. By placing a pre-order, you acknowledge that:

Full payment is taken at the time of checkout
The estimated shipping date is an approximation and may change
We will keep you informed of any significant delays
You may cancel your pre-order at any time before dispatch for a full refund
For subscriptions, renewal payments will not begin until after your first shipment has been dispatched

4. Placing an order

4.1 How a contract is formed

Your order is an offer to buy from us. A contract is formed when we send you an order confirmation email. We reserve the right to decline any order (for example, if we suspect fraud or cannot verify your payment).

4.2 Pricing

All prices are shown in pounds sterling (£) and include VAT where applicable. We make every effort to ensure pricing is correct, but if we discover an error in the price of a product you have ordered, we will contact you before dispatching to confirm whether you wish to proceed at the correct price.

4.3 Promotional pricing

From time to time we may offer promotional or discounted pricing (such as our Founding Father pre-order pricing). Promotional terms, including any conditions for retaining discounted rates, will be clearly stated at the point of purchase.

5. Payment

We accept payment via Stripe (credit/debit card) and PayPal. All payments are processed securely by our payment providers. We do not store your full payment card details on our servers.

For subscription orders, your stored payment method will be charged automatically at each renewal date. You can update your payment method at any time through your account.

6. Delivery

Please see our Shipping Policy for full delivery information, including estimated timescales, carriers and costs.

Risk in the products passes to you upon delivery. Ownership of the products passes to you when we receive full payment.

7. Your right to cancel (cooling-off period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

7.1 How to cancel

To exercise your right to cancel, you must inform us of your decision by a clear statement. You can do this by emailing hello@good.dad. You may use the model cancellation form below, but it is not obligatory.

7.2 Effects of cancellation

If you cancel, we will reimburse all payments received from you, including the cost of standard delivery (if applicable). We may deduct the direct cost of returning the goods if you are responsible for the return. Refunds will be made within 14 days of receiving the returned goods (or evidence that you have sent them back).

7.3 Conditions for return

Returned goods must be unused, unopened, in their original packaging and in a condition that allows resale. We cannot accept returns of opened food supplement products for hygiene and safety reasons, except where the product is faulty or not as described.

7.4 Subscriptions

For subscription orders, the 14-day cooling-off period applies to your first delivery. See our Subscription Terms for details on cancellation and management of ongoing subscriptions.

8. Faulty or incorrect products

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If you receive a product that is faulty, damaged or not what you ordered:

Contact us at hello@good.dad within 30 days of delivery
We will arrange a replacement or full refund (including return postage costs)
You have the right to a repair or replacement within 6 months of delivery if goods are found to be faulty

Please see our Refund & Returns Policy for full details.

9. Our liability

9.1 What we are responsible for

We are responsible for losses you suffer as a foreseeable result of our breaking this contract or our failure to use reasonable care and skill. Loss is foreseeable if it is obvious that it will happen or if, at the time the contract was made, both parties knew it might happen.

9.2 What we are not responsible for

We do not exclude or limit our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any breach of the terms implied by the Consumer Rights Act 2015
Defective products under the Consumer Protection Act 1987

Subject to the above, we are not liable for any indirect, consequential or special losses, or for any business losses (including loss of profit, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure).

10. Intellectual property

All content on this website — including text, images, logos, design, graphics, product formulations and brand materials — is owned by Good Dad Ltd or our licensors and is protected by copyright, trademark and other intellectual property laws. You may not reproduce, distribute or use any content without our prior written permission.

11. Website use

You agree to use this website only for lawful purposes. You must not:

Use the site in any way that breaches applicable laws or regulations
Attempt to gain unauthorised access to our systems or any third-party systems
Introduce viruses, trojans, worms or other malicious software
Scrape, data-mine or otherwise extract content from our website by automated means

12. Third-party links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices or availability of those sites. Inclusion of a link does not imply endorsement.

13. Force majeure

We are not liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, epidemics, government actions, supply chain disruptions, postal or carrier delays, and industrial action.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. Nothing in these Terms affects your statutory rights as a consumer.

16. Changes to these terms

We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date. Changes will not apply retrospectively to orders already placed.

17. Contact us

If you have any questions about these Terms, please contact us:

Email: hello@good.dad
Post: Good Dad Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Model cancellation form

(Complete and return this form only if you wish to cancel the contract)

To: Good Dad Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ / hello@good.dad

I hereby give notice that I cancel my contract for the sale of the following goods:

Ordered on [date] / received on [date]
Order number: [order number]
Name of consumer: [your name]
Address of consumer: [your address]
Signature (if sent on paper): _______________
Date: _______________