Shipping Policy
Last updated: 19 February 2026
1. Where we deliver
We currently deliver to addresses within the United Kingdom (England, Scotland, Wales and Northern Ireland).
We do not currently ship internationally. If you are interested in international delivery, please contact us at hello@good.dad and we will do our best to accommodate your request.
2. Delivery options and costs
| Delivery method | Estimated timeframe | Cost |
|---|---|---|
| Standard delivery (Royal Mail) | 3–5 business days | Free |
| Express delivery (DPD) | 1–2 business days | £5.99 |
Business days are Monday to Friday, excluding UK bank holidays. Delivery timeframes begin from the date of dispatch, not the date of order.
3. Pre-orders
Products marked as pre-order have not yet shipped. The estimated ship date is displayed on the product page and in your order confirmation email.
For pre-orders:
- Full payment is taken at checkout
- You will receive a dispatch notification with tracking information when your order ships
- If the estimated ship date changes, we will notify you by email
- You may cancel your pre-order at any time before dispatch for a full refund
4. Order processing
Orders are typically processed within 1–2 business days. During promotional periods or product launches, processing may take slightly longer.
You will receive an email confirmation when your order is placed, and a separate dispatch notification with tracking details when your order ships.
5. Tracking your order
Once your order has been dispatched, you will receive a tracking number by email. You can also check your order status by logging in to your account at good.dad/my-account.
If you have any issues with tracking, please contact us at hello@good.dad with your order number.
6. Subscription deliveries
Subscription orders are dispatched automatically according to your billing cycle:
- 30-Day Subscription: dispatched every 4 weeks
- 90-Day Supply: dispatched every 3 months
For pre-order subscriptions, the first shipment will be dispatched on or around the estimated ship date. Subsequent renewal deliveries will begin from that date, not from when you placed the order.
You can skip, pause or cancel upcoming deliveries through your account. See our Subscription Terms for details.
7. Delivery issues
7.1 Failed delivery
If a delivery attempt fails, the carrier will leave a card or send a notification with instructions for re-delivery or collection. If the parcel is returned to us, we will contact you to arrange re-delivery.
7.2 Missing or late parcels
If your order has not arrived within the estimated delivery timeframe, please:
- Check your tracking information for the latest status
- Check with neighbours or any safe places where parcels may have been left
- Contact us at hello@good.dad with your order number
We will investigate with the carrier and, if the parcel cannot be located, arrange a replacement or full refund.
7.3 Damaged in transit
If your parcel arrives damaged, please contact us within 48 hours of delivery with photographs of the damage. We will arrange a replacement or refund at no cost to you. See our Refund & Returns Policy for full details.
8. Incorrect delivery address
Please ensure your delivery address is correct before completing your order. If a parcel is delivered to an incorrect address due to an error on your part, we may not be able to recover it. We are not responsible for orders delivered to incorrect addresses provided by the customer.
If you notice an address error after placing your order, contact us as soon as possible at hello@good.dad. We will do our best to update the address before dispatch, but cannot guarantee changes once the order has been processed.
9. Contact us
For any questions about delivery:
- Email: hello@good.dad
- Post: Good Dad Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ