Refund & Returns Policy
Last updated: 19 February 2026
We want you to be completely happy with your purchase. This policy explains your rights and our process for refunds and returns, in compliance with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
1. Your 14-day cooling-off period
As an online purchase, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. This is your statutory right under the Consumer Contracts Regulations 2013.
To cancel, email us at hello@good.dad with your order number and a clear statement that you wish to cancel. You can also use the model cancellation form in our Terms & Conditions.
Once you have notified us, you have a further 14 days to return the goods to us.
2. Conditions for return
To be eligible for a return under the cooling-off period:
- Products must be unopened, unused and in their original sealed packaging
- Products must be in a resaleable condition
We cannot accept returns of opened food supplement products for hygiene and food safety reasons, unless the product is faulty or not as described (see Section 4 below).
3. Refund process
| Scenario | What we refund | Timeframe |
|---|---|---|
| Cancellation within 14-day cooling-off (unopened) | Full product cost + standard outbound delivery. You are responsible for return postage costs. | Within 14 days of receiving the returned goods |
| Faulty, damaged or incorrect product | Full product cost + all delivery costs + return postage costs | Within 14 days of receiving the returned goods |
| Pre-order cancellation (before dispatch) | Full refund including any delivery charges paid | Within 14 days of your cancellation request |
Refunds will be issued to your original payment method (Stripe or PayPal). Please allow up to 5 additional business days for the refund to appear in your account, depending on your bank or payment provider.
4. Faulty, damaged or incorrect products
Under the Consumer Rights Act 2015, you are entitled to goods that are of satisfactory quality, fit for purpose and as described. If you receive a product that is:
- Damaged in transit
- Faulty or defective
- Not what you ordered
- Significantly different from the description on our website
Please contact us at hello@good.dad as soon as possible and within 30 days of delivery. Please include:
- Your order number
- A description of the issue
- Photographs of the damage or fault (where applicable)
Your statutory rights within the first 30 days
If goods are faulty, you have the right to reject them for a full refund within 30 days of delivery.
Your statutory rights after 30 days
After 30 days but within 6 months of delivery, you are entitled to a repair or replacement. If the repair or replacement is not possible or unsuccessful, you are entitled to a full or partial refund.
5. How to return an item
- Email us at hello@good.dad with your order number and reason for return
- We will confirm your return and provide a return address
- Package the item securely in its original packaging
- Post the item back to us using a tracked delivery service (we recommend keeping your proof of postage)
- Once we receive and inspect the returned item, we will process your refund
Return address: We will provide the appropriate return address when you contact us, as this may vary depending on your location and the nature of the return.
6. Subscription orders
For subscription products, the 14-day cooling-off period applies to your first delivery. Subsequent deliveries are governed by our Subscription Terms. You can cancel, pause or skip deliveries at any time through your account.
If a subscription renewal delivery arrives faulty or damaged, the same rights described in Section 4 apply.
7. Pre-orders
You may cancel a pre-order at any time before dispatch for a full refund. Once a pre-order has been dispatched, the standard return and cooling-off policies apply.
8. Exchanges
We do not currently offer direct exchanges. If you would like a different product, please return your original order for a refund and place a new order.
9. Late or missing refunds
If you have not received your refund within the stated timeframe:
- Check your bank or PayPal account again (processing times vary)
- Contact your bank or card issuer, as there may be a processing delay on their end
- If you have done the above and still have not received your refund, contact us at hello@good.dad
10. Contact us
For any questions about returns or refunds:
- Email: hello@good.dad
- Post: Good Dad Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
This policy does not affect your statutory rights. For more information on your consumer rights, visit Citizens Advice.